Shipping & Returns Policy
Effective Date: 27/06/2025
Website: www.sehatsoul.com
Brand: Sehat Soul
We aim to provide a smooth and transparent experience for all our customers. Please review our Shipping and Returns Policy before placing your order.
🚚 Shipping Policy
1. Delivery Coverage:
We currently ship across India. For international orders, please contact us before placing your order.
2. Shipping Time:
- Orders are processed within 1–2 business days after confirmation.
- Delivery typically takes 3–7 business days, depending on your location.
- During holidays or unforeseen circumstances, delays may occur.
3. Shipping Charges:
- Free shipping on all orders above ₹[insert amount].
- Standard shipping charges apply for orders below the minimum value (displayed at checkout).
4. Order Tracking:
Once shipped, you’ll receive a tracking number via email or SMS to monitor your order’s status.
🔄 Returns & Refunds Policy
1. Return Eligibility:
Due to the nature of our products (health, food, wellness), returns are only accepted if:
- You receive the wrong product
- The item is damaged or defective upon arrival
- The product is expired upon delivery
2. Return Window:
Return requests must be initiated within 48 hours of receiving the product by contacting our support team.
3. Return Process:
- Email us at [insert email] with your order number, reason, and photos (if applicable).
- Once approved, we’ll arrange a reverse pickup or guide you on how to return it.
- Product must be unused, unopened, and in original packaging.
4. Refunds:
- After the returned item is inspected, refunds will be processed within 5–7 business days to the original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
5. Non-Returnable Items:
- Opened or used health products
- Perishable goods
- Customized orders
- Items bought on clearance or special sale
📩 Need Help?
For shipping, return, or refund inquiries, contact us:
Email: Sehatsoul786@gmail.com
Phone: 8431786501
Hours: Mon-Sat, 10 AM – 6 PM
